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criminalguy
In 2016 "Highway Robbery" Still Exists!
 
It's Just Outrageous !
It’s absolutely criminal  — $140.99 for 250 Business Voucher Checks -- plus shipping! That’s what the “Goliath” check services vendor charges commercial business accounts.
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JimPicPainted  JIM's JOURNAL
      The Banking Business Blog
     Opinions, & Observations on the Business of Banking...  And Other Musings... !

OVER THE TOP

OverTheTopCertainly you’ve heard of Zig Zigler – one of the best known and well-loved motivational speaker/authors of our day. Zig is no longer with us, but his books, recordings, and videos live on. If you’ve never read his Over the Top book you’re missing some really good stuff. There’s no other way to say it – it’s OVER THE TOP in good old common horse sense about… “How to get more of the things money can buy and ALL of the things money can’t buy”. If your objective is a “C average” – don’t bother, forget it; this book is NOT for you. On the other hand, if your desire is to exceed expectations – family, relationships, customers, team spirit – then don’t miss this one. Every one of your staff should read it – you included.

WHY DOESN'T SOMEONE TELL ME THESE THINGS???

Frustrated“I never knew!” Well, you can’t say that any longer because here it is. Slowly but surely bankers are beginning to discover that some really disruptive customer service innovations are now available -- and so, so simple! First of all, they’re disruptive to the competition. You provide a tangible service that high deposit time-is-money clients appreciate.  Savvy marketing people can build a whole marketing campaign with this. And, it’s positively disruptive to the bottom line -- more fee income profit! Stockholders should like that, don't you think? It doesn’t have to be “same old same old” any more – not these days. READ MORE

BRAN MUFFINS FOR FINANCIAL INSTITUTION REGULATORS - THAT'S THE SECRET

BranMuffinsSmallRegulators – you’ve just got to love ‘em, right? For sure – but, they definitely need more bran in their diet! Do we need to spell it out? I didn’t think so. But, it’s the only explanation we’ve come up with for some of their wacko decisions, especially when it comes to acceptable asset ratios. You’ve heard the war stories; maybe even been one of them. Community FIs get smacked while the Too Big to JAIL (oops, Too Big to FAIL) guys get away with murder. We can’t fix that.

But, as for muffins here are some dandy bran muffin recipes – plain, blueberry, banana, whatever -- that will do the trick. Don’t risk a short cut with store bought – not nearly enough fiber for the average regulator. And, mind your manners – no giggles when you serve them up. Regulators are pretty thin-skinned, don’t you know. Okay, okay, enough with the jocularity.

As noted earlier, asset ratio is a serious matter and seems to be the recurring nut to crack. Oddly enough, many FIs are unaware or fail to consider technology that has been available for years while sticking with operational methods from the early 1900s. Maybe you have guessed by now; we are speaking of outrageously EXPENSIVE contracted out-sourced check services. Simply stated, it is an unnecessary luxury!

Our check:r system is the solution. All former pass through revenue comes back to your bottom line (where it belongs) versus lining the check service provider’s pockets. And, the check:r is so simple you will scratch your head, “Why didn’t someone figure this out years ago?” It may not clear all the check marks off the regulator’s clipboard but it’s a start. There is an added benefit; you won’t have to sentence some obliging staffer (or your wife) to hours in a hot kitchen baking muffins.


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GlassOfWater
HEAVY WATER
A psychologist walked around a room while teaching stress management to an audience. As she raised a glass of water, everyone expected they'd be asked the "half empty or half full" question. Instead, with a smile on her face, she inquired: "How heavy is this glass of water?"
Answers called out ranged from 8 oz. to 20 oz.
She replied, "The absolute weight doesn't matter. It depends on how long I hold it. If I hold it for a minute, it's not a problem. If I hold it for an hour, I'll have an ache in my arm. If I hold it for a day, my arm will feel numb and paralyzed. In each case, the weight of the glass doesn't change, but the longer I hold it, the heavier it becomes."
She continued, "The stresses and worries in life are like that glass of water. Think about them for a while and nothing happens. Think about them a bit longer and they begin to hurt. And if you think about them all day long, you will feel paralyzed – incapable of doing anything."
Remember to put the glass down.
(Courtesy of Jimmy Harmon)

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girlcheckbookMICR QUICK ALTERNATIVE
 
You already know this -- affluent depositors and commercial accounts, the “Time-Is-Money” crowd, want paper checks, the hard copy paper trail. These clients are often hard to please. But, pamper them with excessive unexpected quality service and watch what happens. They spread the word — and that’s a good thing. It’s called GOOD GOSSIP!
 
For years, bankers relied on Harland Clarke’s (HC) MICR Quick on-site check production package to fill this quality service niche to the upscale. It made bankers look good. Then HC drops the bombshell—no more support for old reliable MICR Quick! Oops—what to do?
 
Turns out there are actually 3 strategies:
  • Upgrade to the new MICR Prime check:r system—and better fee income.
  • Subscribe to MICR Prime’s Canopy managed support service for MICR Quick.
  • Cave to HC’s dictates, high prices and USPS delivery delays.  thumbsdown
checkbookThis unsolicited testimonial from a recent convert to the MICR Prime solution tells the story. “We had been looking for a replacement for over a year. This is the best I’ve seen.” (2 months later) “We just started using MICR Prime. I like the program.”

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HARD KNOCKS – PART 2
 
Just to summarize “Hard Knocks – Part 1”, my career as a wholesale carpet rep was in the toilet. It was causing problems at home as well. Thankfully, somewhere along the line I picked up this maxim: 
“Fifty one percent of smart is knowing what you’re dumb at.”

I needed expert help. My sales manager, after cancelling several times with “something came up” bad excuses, eventually made good on his threat to make
join
CaliDesertt sales calls with me in my territory, the “Kite” (Pomona and east into the high desert of S. California). He was a carpet encyclopedia (ad infinitum), the epitome of arrogance, and a stuffed shirt. He for sure would alienate my red neck clients – absolutely not a good fit. How could I put this guy on ice? A BFO (Blinding Flash of the Obvious) came to me – turn up the heat! “Jim, you can’t avoid this gig. But, maybe a few calls in the “garden spots” of the high desert - Victorville, 29 Palms, Barstow, and China Lake - can put the kibosh on any repeats.” Oh, did I mention it was August?

August in Los Angeles is “toasty”; in the high desert try blast furnace! And, the A/C was out on my Chevy wagon! The strategy worked - oh, yeah, did it ever - only one sales call that day (the boss couldn’t take it). A few weeks later the store owner politely confirmed my assessment of the boss, “Actually, Jim, you don’t need his help.”
Read more: Hard Knocks - Part 2
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