When Discontinued Products and Services Hit Home:

Like many others, MICR Prime was surprised to learn that Harland Clarke (HC) had announced that they would no longer support their MICRQuick package.  Most financial institutions (FIs) who have the system indicated that they had used it for years without experiencing any major issues, and would prefer to keep it operational and local. 

We see this need for sustained support as an opportunity for MICR Prime Services, Inc. (MPSI) to showcase our extensive history in web-enabled services, enterprise MICR Document desk top production, and electo-mechanical paper handling design, engineering and technical support.

A unique set of online web-enabled services and customer support solutions specifically tailored to the needs of MICRQuick clients are being added to the MPSI website. Concurrently FIs may see the rationale of exploring a future migration strategy in an "up-grade path" to the MPSI offerings. We stand ready and able to assist.

 NuCanopyLogoCANOPY Overview:

The dictionary definition of  a CANOPY is: “a high cover overarching an open space”. MPSI chose the name CANOPY to define its Managed Support Services Program (MSSP) as the technical “cover” for legacy systems that are approaching “end-of-life” status.

CANOPY is the safety net and “Help Desk” support program you need to
your reputation for quality service - uninterrupted.

FIs that depend on this soon to be legacy system seriously resist being suddenly forced into seeking a replacement. Even when a suitable subsititute is found there is still the delay and expense of implementing the program. We understand the frustration.

Below is a brief description of CANOPY Services for the US.

The CANOPY MSSP (Managed Support Services Program)

A.     Legacy Check Production System Support

      • Client/Server official check and on-site check production software and hardware.
      • E-mail triage and telephone “Help Desk” support
      • Explore file integration of MICRQuick with core processor database

B.     “Revision Encapsulation” Service (RES)

      • RES assists Financial Institutions who want legacy applications to operate on a Virtual Machine platform
      • Allows legacy Windows XP software to operate in 64x environment
      • Provide advisory service for VM network system integration.

C.     Consumable Supplies and Accessories

      • On-line FI supply order Shopping Cart
      • MPSI bids on consumable MICR toner cartridges and paper stock

D.     On-line Services

      • Secure MPSI Client Support Portal to manage CANOPY e-mail triage.
      • A “Case-management” event log shows FI work completed and open items


The most important consideration when reviewing the CANOPY MSSP solution is to fully understand the long term positive impact of the service, not only for your own peace of mind but also for bottom line net profits.

System Benefits

If your organization is anxious to offset the expense of replacing the HC system in such a short time frame, then CANOPY is the ideal strategy for you. You already have a system that works; if you like it – keep it! At the very least, it gives you breathing room to seek alternatives.

Operational Benefits

CANOPY makes it easy – no panic drill, no retraining, no reallocation of budgeted resources, no new procedures. You continue with the high level quality service your clients have come to expect uninterrupted.

Contact Us For More Information:

As we finalize the new programs and support services prior to our November 2012 launch, we encourage you to contact MICR Prime Services to discuss your current MICRQuick operating environments. We will be happy to provide you with a free consultation for a tailored support program that meets your short and long term requirements.
Reach out to us today using this short e-mail CONTACT FORM, and an MPSI Support Representative will contact you promptly.
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